Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!
Q: Can I cancel or change my order after it’s placed?
We process orders quickly, so please contact us within 12 hours of placing your order if you need to make any changes. Once your order has been shipped, it can no longer be modified or cancelled.
Q: What is your return policy?
We accept returns within 30 days of delivery for items that are unused and in their original packaging. Simply contact us to start a return or exchange.
Q: What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or not as described, contact us within 7 days of receiving it with photos, and we’ll arrange a replacement or refund right away.
Q: Do you offer bulk or wholesale discounts?
Yes — we offer bulk pricing for stores, gaming clubs, and event organisers. You can reach us at magedeckau@gmail.com to discuss wholesale options. For ease visit our Contact Page.
2. Product Questions
Q: Are your deck boxes compatible with sleeved cards?
Yes. All MageDeck products are built for sleeved, double-sleeved, and even triple-sleeved TCG decks.
Q: What games are these deck boxes suitable for?
Our boxes fit all standard trading card sizes — perfect for Magic: The Gathering, Pokémon, Yu-Gi-Oh, Flesh and Blood, and other TCGs.
Q: Do the boxes come with cards, dice, or playmats?
No. All cards, dice, and playmats shown in product images are for display purposes only.
Q: What materials are used?
MageDeck products feature PU leather exteriors with soft microfiber or suede interiors for premium feel and card protection.
Q: How do I clean or care for my deck box?
Wipe gently with a soft, dry cloth. Avoid moisture and harsh cleaners to maintain the colour and stitching.
3. Payment Questions
Q: What payment methods do you accept?
We accept Visa, Mastercard, PayPal, Apple Pay, Google Pay, and most major credit and debit cards.
Q: Is checkout secure?
Yes. All payments are SSL-encrypted and processed through trusted global gateways to ensure your information stays private and protected.
Q: When will I be charged?
You’ll be charged immediately at checkout. If your order can’t be fulfilled for any reason, we’ll issue a full refund right away.
4. Shipping Questions
Q: Where do you ship from?
All orders are shipped directly from our international warehouse in China to keep prices competitive and quality consistent.
Q: How long does delivery take?
Average delivery time is 7–15 business days depending on your location.
Do you offer free shipping?
Yes, we offer free shipping on orders.
Q: Do you ship worldwide?
Yes. We currently ship to most countries, including the USA, Canada, Australia, New Zealand, and the UK. If checkout accepts your address, we can ship there.
Q: Will I get tracking information?
Yes. You’ll receive a tracking number via email once your order has been shipped. You can track your parcel anytime on our Order Tracking page.
Q: What if my package is lost or delayed?
If your package hasn’t arrived within 30 business days, contact us and we’ll investigate and arrange a replacement or refund.
5. Contact Questions
Q: How can I reach MageDeck support?
You can reach our team by emailing magedeckau@gmail.com — we typically reply within 24 hours. For ease please use our Contact Page.
Q: Do you have a physical store?
MageDeck operates online only to keep prices low and reach players worldwide.
Q: How can I stay updated on new releases or sales?
Subscribe to our newsletter at checkout or follow our social pages for new deck box drops, exclusive offers, and store updates.
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